Term Of Use

Refund and Returns Policy

At Lugu Shea Butter, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a refund or exchange within 24 hours upon product delivery. Please review the following guidelines to initiate a refund or return:

1. Eligibility Criteria:

   – Refunds or returns are eligible for products that are unopened, unused, and in their original condition.

   – The request for a refund or return must be made within 24 hours of product delivery.

2. How to Initiate a Refund or Return:

   – To request a refund or return, please contact our customer service team at [customer service email or phone number] within 24 hours of receiving your order.

   – Provide your order details, including the order number, product(s) you wish to return, and the reason for the refund or return request.

3. Return Process:

   – Once your refund or return request is approved, we will provide you with instructions on how to return the product(s) to us.

   – Please ensure that the product(s) are securely packaged to prevent damage during return shipping.

4. Inspection and Approval:

   – Upon receiving the returned product(s), our team will inspect them to verify eligibility for a refund or exchange.

   – If the product(s) meet the eligibility criteria, we will process your refund or exchange within [number] business days.

5. Refund or Exchange:

   – Refunds will be issued to the original payment method used for the purchase.

   – If you opt for an exchange, we will ship the replacement product(s) to you at no additional cost.

6. Non-Eligible Items:

   – Certain products, such as perishable goods or items that have been opened or used, may not be eligible for refunds or returns. Please contact us for further assistance regarding such products.

7. Shipping Costs:

   – Original shipping costs are non-refundable, and the customer is responsible for return shipping costs unless the return is due to an error on our part.

8. Damaged or Defective Products:

   – If you receive a damaged or defective product, please contact us immediately upon receipt for assistance. We will arrange for a replacement or refund, including any associated shipping costs.

9. Contact Us:

   – If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team .

This Refund and Returns Policy is subject to change without prior notice. Please review the latest version of this policy before making a purchase.